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Michael Mason
360-123-4567 |
Profesional Summary
I am a professional information technology technician with experiences managing and supporting corporate technical service and support groups, help desks and support call centers. I offer superior customer service, communications, and IT organizational skills. I maintain current and relevant support knowledge of business platforms, software packages, operating systems and hardware devices. I am experienced supporting medium to large user basses within a multi-computing device environment such as desktops, laptops, enterprise printing solutions and mobile devices.
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B.A. degree in Digital Technology & Culture, Washington State University Vancouver, expected graduation May 2019 |
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• HTML 5 & CSS 3 Web Development |
• Agile Methodologies |
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Jan 2019 - present |
Application / Web Development, Washington State University Vancouver Historic Routes: A Tour of Downtown Vancouver App · Participated in a team to develop the website (dtc-wsuv.org/projects/historic-routes) · Participated in a team to develop to build application in IOS and Android in React Native |
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Oct 2014 - present |
Desktop Support Technician 3 Clark College Vancouver, WA I currently serve as an Information technology specialist 3 at Clark College, Vancouver WA. I manage, maintain, and provide complete desktop service and support to a large selection of a PC / Windows based desktop computers and a significant fleet of laptop computers. |
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April 2010 - Oct 2014 |
Technical Support Manager, Wacom Technology, Vancouver WA My duties were to manage the Wacom Technical Support team in a daily call center environment.This included personnel management, call statistics, metrics creation and reporting, and customer satisfaction escalations. |
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Sept 2010 - April 2014 |
Computer Support Technician, Robert W. Baird, Milwaukee, WI As a PC Support Systems Specialist my focus was providing service and support for the fleet of deployed computer systems and enterprise printing solutions for up to 500 employees at the Milwaukee Wisconsin headquarters and remote office locations. |