FAQ

What is the purpose of this app?
The VanParksVision app allows users to learn about and experience future changes to two Vancouver parks, Marshall Park and North Image Park, as well as details relating to amenities, accessibility, and key features.

Do I need to pay for this app?
The VanParksVision app is free.

How do I start using the app?
Once you download and install the app, you can tap on the app’s launcher icon to get started. When you first use the app, you will be greeted with a quick tutorial that lets you know how to use the app and what amenities are available for you to use. After your first use, however, you can go directly to the app’s exciting content.

How do I download the app?
If you are using an Android device, click here. If you are using an Apple device, click here. You can also download the VanParksVision app in your device’s app store or market. It is also available via the home page and navigation bar at vanparksvision.com.

What if I encounter a technical issue or see an error message?
You can contact us directly through our email, phone number, or at our administrative offices for any technical questions or concerns. Any noticeable problems will be fixed as soon as possible.

Do I need an account for the app?
Currently, an account is not needed to access all features within this app.

Is there a locations map?
Vancouver park locations are available within the app, and a visual overview of future park layouts and structures are also included.

What do I need to experience the Augmented Reality (AR) feature of this app?
When you arrive at screen in the app that signals that there is an augmented reality feature, you can simply point your smart device’s camera the object featured as AR object. The object should appear in your device’s camera.